Your Order Is In. Here’s Exactly What Happens Next.
You’ll also receive these same instructions by email and text message.
Your card has not been charged. It has been pre-authorized only. You will only be charged once your protocol is approved by a licensed provider.
Important: Use the same name, email, and phone number as your medication order when purchasing your bloodwork and completing your medical evaluation. This links everything to your order automatically and keeps your approval moving fast.
Complete Your Next Steps Within
Orders not completed within this window are automatically canceled and the pre-authorization is released.
Check Your Email & Text Messages — Right Now
Your confirmation and step-by-step instructions are already on the way to your inbox and phone. Add support@thetrugenetics.com to your contacts so nothing lands in spam.
Complete Your Medical Evaluation
A licensed medical professional will review your information. Complete your evaluation now — it only takes a few minutes and is the fastest way to get approved.
Use the same name, email, and phone number as your medication order.
Start My Evaluation →Bloodwork (If Your Protocol Requires It)
If your protocol requires lab results, order your blood panel below and we’ll help you find a draw location near you. Check out with the same name, email, and phone number as your medication order.
Want a personal consultation with a provider? Add it to your cart while grabbing your bloodwork — get both handled in one shot.
Already had bloodwork within the last 30 days? Let us know at support@thetrugenetics.com — you may not need a new panel.
Order My Blood Panel →Approval & Shipment
Once your provider approves your protocol, your card is charged and your order ships discreetly from our certified 503A pharmacy. Tracking arrives by email.
Questions? Reply to your confirmation email or text, or reach us at support@thetrugenetics.com.