Legal

Notice of Privacy Practices

Effective date: July 27, 2026

Our commitment

Tru-Genetics and the licensed providers who treat you are required by law to protect the privacy of your protected health information (PHI) — information that identifies you and relates to your health, treatment, or payment for care. We are required to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.

How we may use and disclose your health information

For treatment

We use your health information to provide and coordinate your care. For example, your assessment responses and medical history are reviewed by a licensed provider before a protocol is prescribed, and your prescription and dosing instructions are sent to a licensed compounding pharmacy so your medication can be prepared. If blood work is required, we share the information a laboratory needs to run and report those tests.

For payment

We use and disclose your information to bill and collect payment for the care and medications you receive, including transmitting the information a payment processor needs to complete a transaction.

For health care operations

We use your information to run our practice — quality review, provider oversight, training, compliance activities, and business management.

Business associates

Some services are performed by outside companies on our behalf, such as our electronic health record, e-prescribing, scheduling, communications, and technology vendors. Each is required by written agreement to safeguard your information and use it only for the services it provides to us.

Other permitted uses and disclosures

We may use or disclose your health information without your authorization in these situations, subject to the limits set by law:

• Appointment and care reminders, and communications about treatment alternatives or health-related services that may benefit you.
• Individuals involved in your care, such as a family member or caregiver, when you agree or when it is in your best interest and you are not able to agree.
• As required by law, including federal, state, and local reporting requirements.
• Public health activities, such as reporting adverse events, product recalls, disease control, or reactions to medications, including reports to the FDA.
• Health oversight, including audits, investigations, licensure, and inspections by agencies that oversee providers and pharmacies.
• Legal proceedings, in response to a court or administrative order, subpoena, or discovery request as permitted by law.
• Law enforcement, in limited circumstances defined by law.
• To avert a serious threat to your health or safety or that of another person.
• Workers’ compensation, as authorized by law.
• Coroners, medical examiners, and funeral directors, as necessary to perform their duties.
• Organ and tissue donation, research approved under federal privacy rules, military and veterans activities, and national security functions.

Uses that always require your written authorization

Your written authorization is required before we may:

• Use or disclose psychotherapy notes, except in narrow circumstances allowed by law.
• Use or disclose your information for marketing purposes.
• Sell your health information.
• Use or disclose your information for any purpose not described in this notice.

You may revoke an authorization at any time in writing. A revocation does not affect disclosures we already made while the authorization was in effect.

Your rights regarding your health information

• Access and copies. You may inspect and request a copy of your health and billing records, including an electronic copy where we hold it electronically. We will respond within 30 days and may charge a reasonable, cost-based fee.
• Amendment. You may ask us to correct information you believe is incorrect or incomplete. We may deny the request in certain cases and will explain why in writing; you may then submit a statement of disagreement to be kept with your record.
• Accounting of disclosures. You may request a list of certain disclosures we made of your health information, generally for the six years before your request, excluding disclosures for treatment, payment, operations, and a few others.
• Request restrictions. You may ask us to limit how we use or disclose your information. We are not required to agree, except in one case: if you pay for a service or medication in full, out of pocket, you may direct that we not disclose information about it to a health plan, and we must honor that request.
• Confidential communications. You may ask us to contact you a specific way or at a specific address — for example, by email only, or at an alternate mailing address. We will accommodate reasonable requests.
• Paper copy of this notice. You may request a paper copy at any time, even if you agreed to receive it electronically.
• Breach notification. You will be notified if a breach occurs that compromises the privacy or security of your information.
• Choose someone to act for you. If you have given someone medical power of attorney or a legal guardian has been appointed, that person may exercise your rights and make choices about your information.

To exercise any of these rights, contact us using the information at the bottom of this notice. Most requests must be made in writing.

Our responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will notify you promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we may, in writing. If you tell us we may and later change your mind, you may revoke that permission in writing at any time.

Complaints

Changes to this notice

We may change this notice at any time, and the changes will apply to information we already hold as well as information we receive in the future. The current notice will always be posted on this page with its effective date, and you may request a copy at any time.

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